• on Saturday, April 11, 2020

A Streaming Video Guide for Your Best Online Experience

    LiveStream allows us to view live or recorded video through the internet. This quick video guide covers how to best connect to PRUMC’s LiveStream service on a desktop computer, tablet or mobile phone.

    • Each Sunday, PRUMC streams our 11:15 am worship service on the LiveStream platform. You can view our stream on a designated web page here, or view straight from the LiveStream account page here.
    • The LiveStream portal opens at 11:00 a.m. showing slides that contain information about upcoming events.  The Worship Service broadcast begins at 11:15 a.m.

    Troubleshooting – Buffering and Browsers

    Here are some tips on prepping your device and your surroundings for the best viewing experience!

    Buffering & Buffering Solutions

    When you watch a video stream online, the data preloads before you view it. Sometimes the preload can’t keep up with the speed it should be viewed.  Here are some things to be aware of, check, and change for the least amount of buffering on your device.

    What is your internet speed?
    25 Mbps or higher is recommended for streaming.  Click here to find out your internet speed.

    What type of device are you using?
    Buffering is likely to happen more on mobile phones or tablets. Watch videos on a desktop or laptop if possible.

    Are you using WiFi?
    Wifi signals and speed degrade over distance. If you can view on a desktop or laptop computer, it would be ideal to connect to the internet through an Ethernet cable.

    How far are you from your router?
    If you use Wifi to stream, make sure you are no more than 15 feet away from your router.

    Are there others in your house on the internet?
    If others in your space are using the internet, they are taking up bandwidth.  Ask everyone to take a break from browsing while you are streaming video.  If you are worshiping with us online, ask them to join you!

    For more detailed information on buffering, and buffering solutions, click here.

    Use Google Chrome as Your Browser

    You’ll want to make sure you are connecting to LiveStream through the web browser Google Chrome.  You may be familiar with other browsers such as Safari, Firefox or Internet Explorer.

    Using your existing web browser, do a search for “Google Chrome download.” If you are on a mobile device (phone or tablet) you can find the download in your app store.  Your search will take you to a Google page with a “Download Chrome” button.

    Click the “Download Chrome” button, agree to the terms, and click the “Accept and Install” button. (Please note the check box options below. We recommend making Google Chrome your default browser. If you prefer not to, simply uncheck this box.)

    After you click the “Accept and Install” button, a box will pop up asking you to “Run” the application. Click “Run” and then click “Yes” on the confirmation box.

    Wait a few moments as the application is installed onto your device. Once installed, the application will launch and open a new browser window asking you to “Set Up Chrome.”  In this window, Google will ask you to sign in.  Feel free to skip this part by clicking the “Skip for now” link below the set up box.  You don’t need an account to use Google Chrome as your web browser.

    From here you can go to www.prumc.org.  You will have the option of viewing from within our website here, or viewing straight from the LiveStream account page here.

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